How can businesses use an agency to meet urgent staffing needs while preserving their luxury brand image?
A luxury corporate events and weddings group had acquired a stunning stately home in rural Nottinghamshire. The previous owners had faced challenges due to Brexit, Covid, and difficulties in recruiting and retaining staff in a rural location who met the standards of a luxury brand.
With the acquisition, the business was embarking on a fresh start under new ownership and management. They anticipated a significant increase in events and weddings as their new marketing campaign began securing bookings.
To support this growth, the business needed the flexibility to access workers without delay and the capability to manage weekly events for up to 500 guests, all while maintaining tight profitability margins.
Jiggle’s team met with the client to discuss the staffing challenges at the location and the historical issues they wanted to resolve. As a new business, it was vital for them to deliver a luxury experience for their clients, with this high standard expected across all roles, from front-of-house to cleaning staff.
We created a bespoke plan to source temporary workers from our existing pool, using intelligent data to ensure candidates could travel to the site and meet the required standards of the client’s ‘luxury experience.’ Additionally, we developed and implemented a targeted marketing campaign and a schedule of recruitment events to attract and retain top talent.
Our Local Account Expert served as a single point of contact for the client, providing support through our renowned ‘Jiggle Calls,’ an on-site presence, out-of-hours on-call assistance, staff training, and logistics planning. This comprehensive approach was designed to effectively address the historical challenges the site had faced.
Our support enabled the group to confidently say ‘yes’ to every booking, eliminating the risk of cancellations due to staffing challenges. Jiggle’s tailored staffing solutions transformed the client’s operations, ensuring the consistent delivery of their luxury hospitality experience.
The bespoke recruitment plan efficiently filled key roles, minimising staffing gaps, while targeted marketing campaigns and recruitment events attracted high-quality talent. On-site support and meticulous logistics planning enhanced team performance, allowing the client to address historical challenges and achieve operational reliability.
“Thank you Jiggle for the staff you have sent to support us. All the staff are very helpful and adapt to all the tasks asked of them, they also conduct themselves very professionally. We will always welcome Jiggle and their staff to any of our future events!”
Operational Manager
Accreditations
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